Cancellation & Refund Policy

We understand that plans can change. You may cancel your order under the following conditions:

• Pre-Dispatch Cancellation: You can cancel your order free of charge within 12 hours of placing the order, or at any time prior to physical dispatch handover to the courier partner, whichever is earlier.

• How to Cancel: Send a message to our WhatsApp support (+91 98735 14875) or email info@wishcandle.in with your Order details and cancellation request.

• Cancellation After Dispatch: Once your package has been handed over to the courier partner and an AWB tracking number has been generated, the order cannot be cancelled in transit.

While we pack our glass candle jars with heavy-duty protective cushioning, transit accidents occasionally occur.

If you receive a damaged jar, cracked glass, broken wax seal, or an incorrect scent variant, we offer a 100% Free Replacement or Full Refund subject to the following simple steps:

1. Report within 48 Hours: Notify us via WhatsApp (+91 98735 14875) or email (info@wishcandle.in) within 48 hours of delivery.

2. Provide Proof: Share a clear photograph or unboxing video displaying the damaged item and the shipping label on the outer box.

3. Instant Resolution: Once verified (usually within 4–6 business hours), we will ship a brand-new replacement candle at zero extra cost to you, or initiate a full refund to your original payment method.

Because our candles are handcrafted in small artisan batches using natural soy wax and delicate fragrance oils, candles that have been lit, burned, unwrapped, or used cannot be returned or resold due to hygiene and fire-safety standards.

Consequently, we do not accept change-of-mind returns after safe, undamaged delivery.

Natural soy wax characteristics (such as surface frosting, slight dip around the wick, or subtle texture differences between seasonal pours) are natural properties of botanical wax and do not constitute defective products.

When a refund is approved (due to pre-dispatch cancellation or verified transit damage where replacement is declined):

• Mode of Refund: The amount is credited directly back to the original source of payment (UPI ID, Bank Account, or WhatsApp Pay).

• Processing Window: Refunds are initiated by our accounts desk within 24 to 48 business hours of approval.

• Bank Credit Timeline: Banks and UPI networks generally take 5 to 7 business days to reflect the refunded amount in your bank account or card statement.

• Notification: You will receive a transaction reference receipt over WhatsApp or email as soon as the refund is executed.

Here is a quick overview of our cancellation, return, and replacement terms:

For any questions or support regarding cancellations and refunds, please reach out to our team:

• WhatsApp Chat: +91 98735 14875 (Fastest response)

• Email: info@wishcandle.in

• Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST